What's the difference between a license that comes with technical support and one that doesn't?

The difference lies in the categories of issues you can technical specialists to assist you with.

	Technical support is included	No technical support is included
Questions concerning Dr.Web installation, serial number registration and the anti-virus’ operation	Yes	No
Questions concerning free curing for incidents involving Trojan-encrypted data	Yes	No
Detection or removal of malware	Yes	No
Unlocking a mobile device which has been locked by Dr.Web anti-theft	Yes	No
Questions regarding license purchase and renewal	Yes	Yes
Other non-technical issues	Yes	Yes