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What's the difference between a license that comes with technical support and one that doesn't?

The difference lies in the categories of issues you can technical specialists to assist you with.

 

Technical support is included

No technical support is included

Questions concerning Dr.Web installation, serial number registration and the anti-virus’ operation

Yes

No

Questions concerning free curing for incidents involving Trojan-encrypted data

Yes

No

Detection or removal of malware

Yes

No

Unlocking a mobile device which has been locked by Dr.Web anti-theft

Yes

No

Questions regarding license purchase and renewal

Yes

Yes

Other non-technical issues

Yes

Yes

The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

24/7 tech support

© Doctor Web
2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040